How to Make a Complaint
We aim to provide a high standard of service. If you are unhappy with any part of our service, please tell us so that we can investigate and try to put things right.
Contact Us
Email your complaint to info@goatinsurance.co.uk with the subject Complaint, or call us on 0116 464 6868. Please include your name, contact details, policy or quote reference if available, and a clear description of your concern.
What Happens Next
We will acknowledge your complaint, review the information you provide and keep you informed while we investigate. We will explain our findings and any action we propose to take.
Further Support
If your complaint concerns an insurer or another provider, we may refer it to that organisation and let you know. Any further rights and referral options that apply to your complaint will be explained in our response.